Support

Need a hand?

We reply within one or two working days, in English or Spanish.

Write to us

soporte@softapp.tech · If it is a bug, tell us which device you have and what you were doing. A screenshot helps a lot.

Frequently asked questions

How do I restore my purchases?

In Dibus, open Settings (the corner icon) and tap Restore Purchases. You need to be signed in with the same Apple Account you bought with. If nothing shows up, check in iOS Settings that you are signed in to the App Store and try again.

Can I share the packs with my family?

Yes. Every Dibus pack, including Unlimited Magic, supports Apple Family Sharing: up to six people in your family group can use the purchase without paying again.

  1. Check that “Share Purchases” is on for your family group in iOS Settings > your name > Family.
  2. On each device, open Dibus > Settings > Restore Purchases.
Why don't magic pages show up on my iPad?

Magic pages are generated with Apple Intelligence, which is only available on:

You also need iOS or iPadOS 18.1 or later, Apple Intelligence turned on in Settings > Apple Intelligence & Siri, and a supported language. If your device does not meet the requirements, the rest of Dibus works exactly the same: page packs, color your photo, Apple Pencil, print and save.

How do I delete my drawings and my iCloud data?

Long-press a drawing in your gallery and choose Delete. It is removed from the device and from iCloud at the same time. To delete all of them, go to Dibus Settings > Delete all my drawings.

If you have already uninstalled the app and want to remove the iCloud data, go to iOS Settings > your name > iCloud > Manage Account Storage > Dibus > Delete Data.

How do I print a page?

Open the blank page or the finished drawing, tap the share button and choose Print. It works with any AirPrint-compatible printer. From the same menu you can Save to Photos or send the image via Messages or email.

What is the parental gate?

Before sharing a drawing outside the app or buying anything, Dibus asks for a quick grown-up check: a small maths question or holding the button for a few seconds, depending on the setting you choose. That way a child cannot leave the app or buy anything without an adult knowing. You set it up in Dibus Settings > Parental gate.

Privacy

Dibus collects no data: no accounts, no analytics, no ads. Read the full privacy policy.


Leer esta página en español